Services

Whatever business solution you want to introduce it is more likely to succeed with skilled project management.

Guiding a project team through the main phases of discovery, design and delivery requires leadership and experience. 

It's critical to identify the business goals and the steps needed to achieve them.  Rockpool works with the client team to ensure the solution delivers the desired results.

	Project management overview This is all about people, not technologies or processes, and communication is at the centre of a successful project. Rockpool's project managers co-ordinate the activities to ensure business solutions are delivered on time and within budget. The basic steps are: Keep it simple Know what needs to be done Identify the order of events Assign ownership Review regularly Expect change Measure progress Manage risk Communicate status Control quality
	Process and system review (Discovery) It is often very useful bringing in an external consultant to analyse a business process or IT system.  People who are familiar with the system can easily overlook a key cause for its failing or, being constrained by what's there, they find it difficult to see a suitable alternative. We have analytical skills that help simplify processes and identify where changes will be beneficial.
	Solution definition (Design) Identifying a solution is just the first part of this service.   Getting the stakeholders and users on board is critical.  Documenting the solution and making it come alive so the users buy into it will help it succeed.  This may involve presentations and workshops and should enable the eventual users to influence the design so they feel some ownership of the result. Rockpool's consultants can facilitate this dialogue within the client organisation.
	Solution implementation (Delivery) Having identified the solution the next step is turning it into a reality. This is usually best achieved in phases will regular feedback from a group of users who are given previews of the core elements. The most challenging parts of the development or implementation are resolved early reducing the risk of costly surprises or overruns. The handover and rollout are carefully orchestrated to ensure success.
	Training Often acceptance of something new is improved if the users are properly introduced to it.  Training can be a very cost effective way of ensuring the long term success of a solution.  Training reduces ongoing support costs and ensures all aspects of the solution are understood and used.